Welcome to Sonskriti! We are dedicated to ensuring a seamless shopping experience, and that includes reliable, efficient shipping and delivery. Please review our shipping policy below for important details.

Shipping Locations

• We currently ship throughout India. At this time, we do not support international shipping, but we are working on expanding our reach soon.

Shipping Charges

• Free Shipping: We offer free shipping on orders above INR 1,000.
• Standard Shipping: Orders below INR 1,000 incur a standard shipping fee based on the delivery location and weight of the package, which will be calculated and displayed at checkout.

Order Processing Time

• Orders are typically processed within 1-2 business days from the time of purchase. Once processed, you will receive a confirmation email with tracking details.
• Please note that orders placed on weekends or public holidays will be processed on the next business day.

Delivery Timeframes

• Standard delivery times vary by location but typically range from 3-7 business days for most destinations within India.
• Remote or rural areas may require additional time for delivery.

Tracking Your Order

• After your order is dispatched, you will receive an email with tracking information. You can use this information to check the status of your delivery at any time.

Order Delays

• While we strive to meet delivery estimates, delays may occur due to unforeseen factors like weather conditions, transportation delays, or logistical issues. Should there be any delay, we will keep you informed and work to resolve it as quickly as possible.

Order Cancellations

• Orders can be canceled within 24 hours of purchase if they have not been processed. Once an order is processed, cancellation is not possible.
• For assistance with cancellations, please reach out to our customer support team at support@sonskriti.com.

Address Modifications

• Please ensure that your shipping address is entered correctly. If you need to update your address, please contact us within 24 hours of placing your order.

Delivery Issues

• In case of a failed delivery attempt, our delivery partner will usually try to re-deliver. If the package is returned to us after multiple unsuccessful attempts, we will contact you to arrange for redelivery. Additional shipping fees may apply.

Contact Us

• If you have any questions or concerns regarding your order or shipping, please contact us at support@sonskriti.com. Our team is here to assist you Monday to Friday, 9:00 AM – 6:00 PM IST.

Thank you for shopping with Sonskriti! We appreciate your trust and are committed to delivering your purchases safely and efficiently.