Order Cancellation

• Customer-Initiated Cancellation: You may cancel an order within 24 hours of placing it by contacting our customer support team at support@sonskriti.com or via your account dashboard.
• Post-Dispatch Cancellation: Once an order is shipped, cancellations are not permitted. If you wish to cancel after shipment, you may initiate a return upon receipt as per our return policy.

Return & Refund Eligibility

• Return Window: Returns are accepted within 7 days of receiving your order. Items must be unused, in their original packaging, and include all tags and accessories.
• Non-Returnable Items: Certain items, including personalized products, final sale items, and opened or used items (for hygiene reasons), are not eligible for return.
• Damage or Defect Claims: If your item arrives damaged or defective, please contact us within 48 hours of receipt with clear photographs, and we will assist with a replacement or refund.

Refund Process

• Refund Method: Refunds will be processed back to the original payment method within 5-7 business days after your return is received and inspected.
• Shipping Costs: Original shipping fees are non-refundable. Return shipping charges may apply unless the return is due to a defect or an error on our part.
• Refund Confirmation: Once your refund is processed, you will receive an email confirmation. Please allow up to 10 business days for the refund to appear in your account.

Exchange Policy

• If you would like to exchange an item, please initiate a return as per the policy above and place a new order for the preferred item.

Need Assistance?
For any questions regarding our cancellation and refund policy, please feel free to reach out to our support team at support@sonskriti.com or call us at +91 81990 80407.

Thank you for shopping with us at https://sonskriti.com. We value your satisfaction and are here to assist you!